Terms of Service

Vaultion ("we," "us") provides a software interface to a public, open-source escrow smart contract. We are a software provider, not a bank, money transmitter, custodian, escrow agent, broker, or financial intermediary. We do not hold, control, or have access to your funds at any time. By using Vaultion (the "Service") you agree to these Terms. If you do not agree, do not use the Service.

Funds committed to an escrow are held by an independent, open-source smart contract on a public blockchain, not by Vaultion. We cannot move, freeze, seize, reverse, or access those funds. Release is controlled solely by the contract's rules: mutual settlement, an automatic timeout, or a dispute ruling — Kleros jurors or a Vaultion reviewer on Ethereum, a Vaultion reviewer elsewhere — as set out below. You interact with the contract directly through your own self-custodied wallet.

How a dispute is resolved depends on the network your escrow is on, and on Ethereum it also depends on a choice you make when you create the escrow. On Ethereum you select one of two routes, and the escrow records it permanently: Kleros, a third-party decentralized arbitration protocol whose independent jurors review the evidence and reach a verdict the smart contract enforces — Vaultion does not decide, influence, or participate in that outcome, and has no control over Kleros, its jurors, its rulings, or its availability — or a Vaultion reviewer, on the same terms described next. On Base, Arbitrum, BNB Smart Chain and TRON, and on Ethereum where you chose that route, a Vaultion reviewer reads both sides' evidence and issues a decision, which the smart contract then enforces automatically. Whatever the decision, the contract will only move funds the way it directs — Vaultion cannot redirect them, cannot pay itself from them, and cannot alter the outcome once it is issued. There is no charge for this review, and decisions on this route are final. On Solana, a Vaultion reviewer decides in the same way and the contract enforces the result in the same way, with one difference: the decision is provisional at first. For a correction window fixed when the escrow is created, the reviewer can correct their own decision. There is no appeal, and neither a decision nor a correction can send funds anywhere other than to the buyer or the seller. Once that window closes, anyone can finalize the result on chain, and from that point it is final. Because the reviewer acts on Vaultion's behalf rather than as an independent court, you are relying on Vaultion's judgement wherever that route applies.

Vaultion charges a platform fee for use of the software — a percentage of the escrow amount on a tiered basis, shown to you before you create an escrow. It is a software/platform fee paid in the selected stablecoin, taken at creation, separate from the escrowed amount, and non-refundable; it is not contingent on the transaction's outcome. On Ethereum you choose the dispute method when you create the escrow: if you choose Kleros, any arbitration fee is separate, set and charged by Kleros (not Vaultion), payable only if a dispute is raised, by the disputing party; if you choose a Vaultion reviewer, there is no arbitration fee. On Ethereum, Base, Arbitrum, BNB Smart Chain, TRON and Solana there is no arbitration fee — dispute review is included at no additional charge. Network ("gas") fees are charged by the blockchain and are outside our control.

You represent that you are at least 18, are legally permitted to use the Service where you are, and are not located in or a resident of any jurisdiction subject to comprehensive sanctions. You are solely responsible for: the security of your wallet and private keys; verifying all transaction details before signing; the legality of your use; and compliance with all laws applicable to you, including tax and reporting obligations. Blockchain transactions are irreversible — we cannot recover funds sent in error, to a wrong address, or by a mistaken confirmation.

Escrows run on public blockchains. Wallet addresses, amounts, tokens and escrow events are visible to anyone and permanent. On Ethereum, Base, Arbitrum and TRON, the deal title and description you enter are published unencrypted to IPFS and linked from the escrow, so that a reviewer or juror can read them in a dispute; anyone with the link can read them too. Vaultion does not encrypt deal terms and cannot delete them once published. Dispute evidence is handled differently depending on the dispute method: on Vaultion-assisted escrows, statements and files you submit are stored privately and are readable only by the two parties and Vaultion's reviewers; on Kleros escrows, evidence is published to IPFS and is public. Do not put passwords, identity numbers, home addresses, account details or anything confidential in the title or description. If your agreement must stay private, keep the on-site description generic, reference your own agreement by date or number, and keep the full text between the parties.

Nothing on the Service is financial, investment, legal, tax, or accounting advice. You are responsible for your own decisions.

The Service depends on third parties we do not control, including the Kleros protocol, the blockchain network, wallet providers, RPC providers, and decentralized file storage (IPFS). We are not responsible for their performance, availability, security, or actions. Evidence you submit in a Kleros dispute is stored on public, permanent, decentralized storage (IPFS) and may be viewable by anyone — do not submit anything you would not want public. Evidence in a Vaultion-assisted dispute is stored privately and is not published.

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service or the underlying smart contracts are free of errors, vulnerabilities, or interruptions. Smart contracts carry inherent risks, including bugs and exploits, that could result in loss of funds.

To the maximum extent permitted by law, Vaultion and its operators will not be liable for any indirect, incidental, special, consequential, or exemplary damages, or for any loss of funds, profits, or data, arising from your use of or inability to use the Service. To the extent any liability is found despite the above, it will not exceed the total platform fees you paid to Vaultion in the three months preceding the event giving rise to the claim.

You agree to indemnify and hold harmless Vaultion and its operators from any claim or demand arising out of your use of the Service or your violation of these Terms or applicable law.

We may update these Terms or the Service at any time. Continued use after changes constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Seychelles, without regard to conflict-of-law rules.

Questions about these Terms: [email protected].
Operator: Vaultion, Seychelles.