Contact Vaultion
Questions, a bug, a security issue, or a partnership? Here is how to reach us — and an honest note on what support can and can't do, because Vaultion is non-custodial.
The channels below are our only official ones. Vaultion will never message you first, and will never ask for your recovery phrase, private keys, or funds. Anyone who does is impersonating us — do not respond.
General questions, bug reports, press and partnerships. The best way to reach us with anything detailed.
Product updates and quick public questions. Open DMs.
Fastest channel for support and security reports. Message us pseudonymously — no email needed.
Support can help with
- Using the app and how escrow works
- Bug reports and security disclosures
- Press, partnerships, and integrations
- General questions about Vaultion
Support cannot
- Move, refund, or release your funds
- Reverse or cancel an on-chain transaction
- Access your wallet, keys, or recovery phrase
- Decide a dispute — that is Kleros, not us
Disagreements over a deal are settled by a ruling: Kleros arbitration on Ethereum, where independent jurors decide and we cannot override them, or a Vaultion reviewer on every other network, where the decision is ours. Either way the contract only moves the funds the way the ruling directs, and support can never touch escrowed funds.
